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Biscuit current account
Find answers to our most frequently asked questions.
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- How do I freeze and unfreeze my card?
- I think I've been scammed, what should I do?
- How do I dispute a transaction I don't recognise?
- What’s the maximum amount I can save in a Regular Saver pot each month?
- What happens when the term on my Regular Saver pot ends?
- How do I add money to my Regular Saver pot?
- What’s a Regular Saver pot and how do I open one?
- Can I withdraw money during the term?
- How do I set up, manage or cancel Direct Debits?
- Can I deposit cash or a cheque into my Biscuit current account?
- How do I cancel a continuous payment authority (CPA) from my debit card?
- I’ve transferred money to the wrong person. What should I do?
- My money or transfer hasn't arrived, what should I do?
- How long does it take for money to arrive in my Biscuit current account?
- How do I use the Zopa app to make payments from my non-Zopa bank accounts?
- How do I set up, manage or cancel a standing order?
- What are pending payments?
- Which linked bank accounts can I make payments from in the Zopa app?
- What types of payments does the Zopa account accept?
- My ID verification failed – what do I do?
- What proof of address documents do you accept?
- How do you verify my identity?
- Where is my joining/sign-up reward?
- Where is my Money Saving Expert reward?
- Where is my Refer a Friend reward?
- How does the referral programme work?
- How do I add money to my account?
- Can I update my personal information?
- Why is my Zopa account sort code not being recognised?
- Where can I find the account number and sort code for my bank account?
- Where can I find my debit card details?
- How do I view, change or unblock my PIN?
- How can I get paid into my Zopa bank account?
- Can I send and receive bank transfers from abroad?
- When should I use the emergency contact number?
- How do I switch from Zopa to another bank?
- How can I give feedback?
- Can I use my card abroad?
- What transaction limits apply to my account?
- What fees apply to my Biscuit current account?
- How do I find statements and transaction history?
- Can I update my personal information?
- I've forgotten my password
- Why is my account restricted and how do I resolve it?
- I can't log in
- What information do I need to switch to Biscuit?
- Can I keep my old account open while switching to Biscuit?
- How long does it take to switch to Biscuit?
- Does switching current accounts affect my credit score?
- Will my Direct Debits transfer automatically when I switch to Biscuit?
- What will happen to my Regular Saver pot if I close my Biscuit current account?
- How do I switch my current account to Biscuit?
- How do I close my bank account?
- What happens to my money when my account closes?
- Can I open a Biscuit bank account if I have bad credit?
- What identification documents do I need to get a Biscuit bank account?
- How do I open a Biscuit bank account?
- Is a Biscuit current account right for me?
- Do I need to visit a branch to open my account?
- How long does it take to open a Biscuit bank account?
- Can you have a current account with more than one bank?
- What’s the status of my Biscuit bank account application?
- Am I eligible to open a Biscuit bank account?
- Will opening a Biscuit bank account require a credit check/affect my score?
- Can I open a joint account?
- Can I auto-save from my Biscuit current account to my Smart Saver?
- How do I disconnect an account from Zap?
- What is Zap?
- Why has my debit card transaction been declined?
- My card's been lost or stolen, what should I do?
- My debit card hasn’t arrived, what should I do?
- How do I activate my debit card?
- Google Wallet — set-up, lost device
- Apple Pay – set-up, limits, lost device, troubleshooting
- My Biscuit bank account is overdrawn. What charges will be applied?
- Can I download a certificate of interest?
- Do I pay tax on interest earned in a Biscuit current account?
- How does interest on my bank balance work?
- Do I pay tax on interest earned in a Biscuit current account?
- How do cashback bank accounts work?
- How does cashback work with a Biscuit current account?
- How do I view and change my Biscuit current account benefit?
- How does the free monthly Caffè Nero drink work?
- Do I need to switch to Zopa to earn cashback?
- Do I need to pay in a minimum amount or make a certain number of payments to earn cashback with my Biscuit current account?
- Can I change which cashback benefit I earn with my Biscuit current account?
- Can I earn cashback and interest at the same time with my Biscuit current account?
- When is interest paid on my Biscuit current account, and how is it calculated?
- Do I need to pay in a minimum amount or keep a minimum balance?
- Is there a limit on how much of my balance earns 2.75% AER?
- Do I get 2.75% AER automatically with my Biscuit current account?