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Bank account (Biscuit)
Find answers to our most frequently asked questions.
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- Which purchases earn cashback?
- How do cashback bank accounts work?
- How does Biscuit compare to the top free bank accounts in the UK?
- Can I switch my current account to Biscuit?
- Is there a limit on how much cashback I can earn?
- Does opening a current account affect your credit score?
- How do I open a Biscuit bank account?
- What is a current account?
- Can you have a current account with more than one bank?
- When will I receive my cashback?
- Do I need to switch banks to get cashback?
- Will opening a Biscuit bank account require a credit check?
- Am I eligible to open a Biscuit bank account?
- What’s the status of my Zopa bank account application?
- How do I view, change or unblock my PIN?
- How do I activate my debit card?
- Where can I find my debit card details?
- Where can I find the account number and sort code for my bank account?
- Why is my Zopa account sort code not being recognised?
- How does cashback work?
- How do I freeze and unfreeze my card?
- What transaction limits apply to my account?
- Can I use my card abroad?
- My card's been lost or stolen, what should I do?
- Why has my contactless transaction been declined?
- When should I use the emergency contact number?
- What fees apply to my Zopa bank account?
- My debit card hasn’t arrived, what should I do?
- How do I cancel a continuous payment authority (CPA) from my debit card?
- How can I give feedback?
- How do I add money to my account?
- How can I get paid into my Zopa bank account?
- What transaction limits apply to my account?
- Can I send and receive bank transfers from abroad?
- How long does it take for money to arrive in my account?
- Why is my account restricted?
- How do I close my bank account?
- Can I deposit cash or a cheque into my Zopa account?
- How do I switch from Zopa to another bank?
- My account is overdrawn. What charges will be applied?
- How do I add my card to my Google Wallet?
- What happens if my Android device is lost or stolen?
- What does the error ‘Card not added – contact your issuer’ mean?
- How do I freeze and unfreeze my card?
- I think I've been scammed, what should I do?
- I’ve transferred money to the wrong person. What should I do?
- How do I dispute a transaction?
- I don't recognise a bank transfer. What should I do?
- My card's been lost or stolen, what should I do?
- What’s a Regular Saver pot and how do I open one?
- Can I withdraw money during the term?
- What happens when the term on my Regular Saver pot ends?
- What’s the maximum amount I can save in a Regular Saver pot each month?
- How do I add money to my Regular Saver pot?
- What will happen to my Regular Saver pot if I close my Zopa bank account?
- How do I set my Zopa debit card as my Express Travel Card on Apple Pay?
- How do I make my Zopa debit card the default card on Apple Pay?
- I tried to add my card to my Apple Wallet, but I received this error: Card Not Added-Contact your issuer. What does this mean?
- What happens if I lose my device, or it’s stolen?
- How much can I spend using Apple Pay?
- Will I be charged for using Apple Pay?
- Is my card information protected with Apple Pay?
- How does interest on my bank balance work?
- Can I download a certificate of interest?
- How do I set up, manage or cancel Direct Debits?
- How do I cancel a continuous payment authority (CPA) from my debit card?
- What are pending payments?
- How do I set up, manage or cancel a standing order?
- How do I disconnect an account from Zap?
- What are the Zap payment limits?
- What is Zap?
- Which accounts can I connect to Zap?
- Which linked bank accounts can I make payments from in the Zopa app?
- What types of payments does the Zopa account accept?
- Can I auto-save from my Zopa bank account to my Smart Saver?
- How do I use the Zopa app to make payments from my non-Zopa bank accounts?
- What proof of address documents do you accept?
- How do you verify my identity?