How do I set up, manage or cancel Direct Debits?

Setting up a Direct Debit

Share your Biscuit account number and sort code with the company you want to pay. If you're switching an existing Direct Debit to Biscuit , you can usually update these details yourself on the company's website.

To find your account number and sort code:

1. Open the Zopa app and tap into your account

2. Select Manage, then Account details

On mobile? Tap here and we'll take you straight there.

Having issues setting up a Direct Debit?

If a company doesn't recognise your Zopa account details, get in touch and we'll contact them directly.

If a Direct Debit doesn’t go through

If a Direct Debit is missed, we won't try to take it again automatically. You may need to pay the company directly – check with them first, since how they handle missed payments varies.

How do I cancel a Direct Debit?

1. Open the Zopa app and tap the Payments tab

2. Select View all Direct Debits

3. Open the Direct Debit you want to cancel

4. Select Cancel Direct Debit and follow the steps

Keep in mind:

• Cancel at least 2 working days before the payment's due, or it may still go through

• Let the company know you've cancelled – if they're not told, it could affect your credit file