How do I set up, manage or cancel a standing order?

How do I set up a standing order?

The quickest way to set up a standing order in the Zopa app is by using the ‘Ask’ tab. 

If you’d prefer to do it manually, simply: 

1. Head to the ‘Pay’ tab.  

2. Scroll down to the ‘Scheduled payments’ section.

3. Tap the three dots and select the standing order option then follow the steps to set one up.

What happens if I don’t have enough money in my account to cover an upcoming standing order?

If you don’t have enough money in your account to cover a standing order, the payment will fail and no money will be taken from your account. We’ll send you a push notification or email if this happens. 

If you still want to make the payment, you’ll need to add money to your account and make the payment manually. 

Provided you have enough money in your account, your standing orders will continue as usual from the next scheduled payment date.

How do I cancel a standing order?

To cancel a standing order in the Zopa app, simply: 

1. Head to the ‘Pay’ tab.  

2. Scroll down to the ‘Scheduled payments’ section.

3. Tap on the standing order you wish to cancel and click 'Cancel standing order’.