My debit card hasn’t arrived, what should I do?

Debit cards are usually sent out within a few working days of your account being approved, and should arrive within 10 working days of when you applied.

If it's been more than 10 working days and your card still hasn't arrived – or it looks like it went to the wrong address – here's what to do:

1. Check we've got the right address. Go to your Zopa profile by tapping the person icon at the top left of the 'Home' tab in the app. If your address isn't correct, update it there.

2. Contact us to order a replacement. Once your address is up to date, get in touch (chat is usually the quickest way) and we'll send you a new card. Don't worry – if the original card went to the wrong address, it'll be automatically blocked once we issue the replacement.

3. Allow up to 10 working days for your replacement to arrive.

Don't forget, you can add your debit card to Apple Pay or Google Pay while you wait for your card.