How do you verify my identity?

To verify your identity, we need you to upload a picture of your photo ID and a selfie. We then compare the photo ID to the selfie to make sure it’s you applying for the account. 

When uploading your ID, please ensure:

1. It’s still valid and hasn’t expired.

2. All four corners of the ID or document are visible.

3. The name and date of birth on your ID match with your Zopa bank account application.

If you’ve entered the wrong details in your application, please get in touch with us.

If you don’t have your ID to hand, don’t worry, you have seven days from the time you started your application to upload your documents.

What forms of identity do you accept?

To help pass the identity checks when applying for our bank account, please submit one of the forms of identity that we can accept.

1. Passports – This excludes emergency, temporary and diplomatic passports. We also can’t accept travel documents.

2. Driver’s licences – This includes provisional driver’s licences.

3. National ID cards – These must be internationally-recognised ID cards, we can’t accept domestic ID cards.  

4. National residence permits – These must be internationally recognised documents, we can’t accept domestic national residence permits. 

How should I take my selfie?

You’ll be given instructions on how to take your selfie. But to make the review process as smooth as possible, ensure you’re in a well-lit space in front of a plain, neutral background. Also, please double-check the image is clearly within the camera frame and your fingers aren’t blocking it. 

What is Mitek?

Mitek is the trusted partner we use to help complete our ID checks. They’re experts at quickly and safely completing verification checks. 

Rest assured, Mitek uses a securely encrypted connection to protect your data.