Why was my loan application declined? What happens next?

Sorry we couldn’t offer you a loan. For security reasons, we can’t tell you exactly why.

There are a few things we look at when we make a decision. Please have a look at the list below, and you might see one or two which could relate to you.

• Your existing level of unsecured debt is high

• There’s not enough information in your credit file

• Your level of disposable income is low

• There’s not enough proof that you’ve managed credit well in the past

• Your credit score is low, according to TransUnion and Equifax

• You've applied for a loan with us in the past 45 days

You can always reapply for a Zopa loan after 45 days. Please keep in mind, you won't be able to apply if you try again sooner than this.

What happens next?

In most cases, if we can't offer you a loan, we’ll tell you at the 'get your personalised rates' stage. At this point you've only had a soft credit search (which doesn't affect your credit score).

Of the people we can offer personalised rates, who then decide to apply (which involves a full credit search), we approve 9 in 10 loans. We're working hard to improve that number.