I'm struggling with my repayments. What should I do?

If you're struggling to keep up with your payments, it's important you contact us as soon as possible. Our specialist team are on hand to run you through your options and help you get back on track. You can contact us via live chat through your online account.

Others who can help 

Organisations, such as PayPlan, give free, impartial and confidential advice. Contacting them won’t impact your credit score. They’ll help you check out your options, explore solutions and support you through every step of your journey to becoming debt-free.

PayPlan are available Monday to Friday 8am-8pm or Saturday 9am-3pm. You can:

• Call them on 0800 280 2816

• Chat to them online

• Request a call back. 

• Use their secure online debt solution tool to get the advice you need.   

 You can also find free and impartial money guidance through Money Helper. Money Helper offer in-depth guides to improve your finances, tools and calculators to help keep track and plan ahead as well as support over the phone and online.