I’m experiencing an issue with my application, what should I do?

There are a few reasons why you may not be able to submit your application:

• The billiing address in your application doesn't match your shipping address or the billing address linked to your debit card.

• Your details may already be linked to another Zopa agreement. If you’ve had an agreement with us before, try applying again using your existing details.

• Your application link may have expired or been cancelled. Ask the company you're buying from to send you a new link.

Still having trouble? Contact us via live chat by logging into your online account.