I've been charged for a subscription that I cancelled. What should I do?

Updated 25 days ago

First, you should contact the merchant directly and ask them to refund you. If this doesn’t work, you can dispute the transaction in the app. To do this: 

  1. Tap on the relevant transaction and select ‘I need help with this payment’. 

  2. Click ‘I have an issue with the merchant’, followed by ‘Start a dispute’.  

  3. Then select ‘Payment’, ‘I’ve been charged for a subscription that I cancelled’. 

Once you’ve submitted a dispute, we’ll contact you with an update within 1–3 working days. 

Was this helpful?