What should I do if I can't access my account?
Updated 15 days ago
Don't worry, we're here to help.
Entered the wrong password too many times?
To unlock your account, you'll need to give us a call and answer a few security questions.
Forgotten your password?
To reset it, go to the login page on our app or website and tap Set new password.
We'll ask you to enter the email address linked to your Zopa account so that we can send you a link to reset your password.
Changed your mobile number?
If you'd like to change the mobile number linked to your Zopa account, please give us a call so that we can update it for you.
Not receiving your code?
If you haven't received your verification code, please check that your phone has a strong signal.
If you haven't received a code despite having good service, please try restarting your device. After doing this, please wait 3 minutes and try again.
If you still haven't received a code, just give us a call - we're here to help!
Why was my account suspended?
We understand that having your account suspended can be concerning. But don't worry, we're here to help!
Our top priority is to ensure the safety of your account and personal details. We can't tell you the exact reason we've suspended your account, but it's a precaution we sometimes take to protect our customers and their money.
To re-activate your Zopa account, you'll need to give us a call and answer a few questions.
Chat support
You need to be logged in to start a chat with us. If you're having trouble accessing your account, just give us a call - we're here to help!
Prefer not to call? No problem - here are some other ways to reach us.
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