Frequently asked questions

Everything you need to know about Zopa loans.

Looking for FAQs about investing with Zopa? View investing FAQs.

I'm considering a loan

e.g. How do I apply? What can I use a Zopa loan for?

View I'm considering a loan FAQs

I've applied for a loan

e.g. When will I get a decision? Can I cancel my application?

View I've applied for a loan FAQs

I already have a loan

e.g. Can I top up my loan? How do I make extra payments?

View I already have a loan FAQs

My account

e.g. How do I reset my password? How do I change my contact details?

View My Account FAQs

We're here to help

And we've just extended our opening hours: Monday to Thursday (8am to 8pm), and Friday (8am to 5pm).

Holiday opening hours:

December 25th to 26th: Closed
December 27th to 29th: 9am to 5:30pm
January 1st: Closed

Email: contactus@zopa.com

Telephone: 020 7580 6060

We can't take applications over the phone. UK residents only. Calls may be monitored or recorded.